Delivery , Returns and Refunds
Delivery and Returns
Galerie V has chosen Dachser and Fedex to ensure the delivery of your orders. The delivery time is then 1 to 2 working days by Fedex, 6 to 7 working days by Dascher in France, and up to 8 working days for international.
We also offer a courier delivery option in Paris and the Paris suburbs.
For orders delivered outside the European Union, taxes and customs duties may apply. These taxes and customs duties are at your expense and must be paid on delivery. The total of your order does not include these taxes and customs duties.
The status of your order can be verified at any time in your account. To do this, click on the login button at the top right of the homepage and fill in the username and password entered when you made your purchase. If in doubt, do not hesitate to contact us at firstname.lastname@example.org
Returns and Refunds
In accordance with article L121-20 of the Consumer Code, you have a period of 7 days, from the date of delivery of the order, to return the products. The products must be returned at your expense, in their original packaging and in new condition, together with the order number, to the following address:Gallery V - 39-41 Galerie Vivienne 75002 Paris - France
Keep the proof of deposit of the parcel: in case of dispute or loss of the parcel by the carrier, the deposit slip will be authentic and the refund of the product (s) returned can be made thus.Upon receipt of your parcel, we will send you a mail to notify you and we will proceed to the refund of the product (s) returned within 15 working days. The method of refund is that used when paying your order. For example, if you paid by credit card, we will recredit you on your credit card. It is not possible to change the method of payment for the refund.
If you have any questions or need further information, please use the contact form.